Returns

At PHILIPP PLEIN GROUP we strive to ensure you are entirely satisfied with your purchase. However, we understand that there may be instances where you may want to return an item for a different size or color. Please note that we do not offer direct exchanges.

Should you wish to exchange an item for a different size or color, you will need to initiate a return for the original item and place a new order for the desired item.

We appreciate your understanding and cooperation. Should you have any questions regarding our return and exchange policy, feel free to reach out to our customer service team.

If you did a order as a guest and you want to return the good, please fill in the required information.

If you are registered user please log in to your account; you will find the return procedure inside your dashboard in your order detail.

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You may return to our warehouse goods with which you are not satisfied within a period of 14 days.

Please follow the steps below in order to successfully complete the return procedure:

Guest:

1. Go to customer care section
2. Click on REQUEST A RETURN
3. Add the required information (order ID, billing last name, e-mail address) and click on “CONTINUE”
4. You will get to a page with all the information related to your order
5. There you will have the possibility to click on a “RETURN” button and to fill in and send a return form.

Registered user:

1. Login with your credentials
2. Go to  “MY ORDERS” section to find all your orders.
3. For each order you will have the possibility to click a “RETURN” button that will open the return form to fill in and send
4. In the “RETURN” section you will also find all your open/closed returns

 

How to register your return:

1. Fill in your pick-up address (please be aware that the pick-up address must be in the same country as the delivery address of your order).

2. Chose the kind of return shipment.

European countries (we offer you two alternatives):

- UPS pick-up: a UPS driver will do a first attempt to pick up the parcel at your place the day after your return has been processed. Please make sure someone is at your place. In case nobody is at your place during the first attempt, UPS will try again to pick up the parcel the next day, up to a maximum of three attempts. After that, if you still want to return the goods, we will have to organize a new pick up. If you choose this type of return, you won´t need any kind of label, all the info regarding your return will be directly communicated to UPS by us and we will also take care of the organization of the pick-up. Please just pack the goods the way you received them and wait for the UPS driver to come.

- Return label (UPS drop-off): you will receive a return label via E-Mail. Please print it and attach it to the parcel. Then, bring the parcel to the nearest UPS center.

Outside Europe:

-  Return label (UPS drop-off): you will receive a return label via E-Mail. Please print it and attach it to the parcel. Then, bring the parcel to the nearest UPS center.

3. Chose the items you would like to return by adding the hook in front of the article

4. Chose the reason for your return

5. Chose if you would like to register the return

6. Add a comment for more details description.

7. You will immediately receive a return number (RAN) by E-Mail.

This is an absolutely exceptional promotion. Please note that, by participating to it, you waive your right to a money refund. Hence, if you intend to return your purchase(s), ФИЛИПП ПЛЕЙН РУС will only issue to you a voucher in the value of the price you specifically paid for the returned item(s). Such voucher shall be valid for a term of one year and may be used to purchase, during said term, any other Philipp Plein product of your choice. The voucher shall be personal to you and can only be used for purchases from your user’s account.

The return is free of charge, which means that we are going to pay for the pick-up/sending back of your items.

Cream della Cream Switzerland GmbH is not obliged to take the goods back should they have been used, worn, washed or damaged. Please pack the goods the way you received them and be aware that we will not accept items without their tags attached.

Please be aware that the return of shoes will not be accepted should they show signs of wear or not be returned in the original designer box. We advise you therefore only to try out shoes on a carpet.

Returns of underwear are accepted, provided that the tags are attached on the items. Please try them on over your own underwear.

Delivery of damaged/wrong goods

Please contact our service department immediately in case you receive wrong/damaged goods. These goods are going to be accepted as a return and refunded. Please follow the usual return procedure when sending these goods back. You will have the possibility to choose the reason why you are sending them back directly in the return-form.

Customized Items

Withdrawals, cancellations or returns are not accepted for orders of customised products.

Please note that we have up to 30 days of time to complete the refund payment, starting from the day in which we receive your return at our warehouse. 

Of course we do our best to refund your money as soon as possible within the 30 days, in fact:

-refund payments to credit cards/PayPal accounts normally take up to 5 days from the moment in which we receive the return at our warehouse.

-refund payments to bank accounts normally take up to 10 days from the moment in which we receive the return at our warehouse.

Please be aware that the shipping costs you paid for the delivery of your order are NOT going to be refunded.